• 65S About the transport freight

    This morning I had a call from my customer.about the freight,He tell me the freight collected was much more higher than before,more than 50%,he could not accept.He is very angry. I explained : 1.The freight is pay for the ship company we re...

    2017-06-04 admin 71

  • 64S How many piece of PVA square sponge you stock the first

    2017 business is also not so easy .Everyone say if you can get over this difficult year,you will be better in the next year. Same as my wish . This year,many country encourage everyone especial the young people to start a business.So the low...

    2017-06-03 admin 191

  • 63S What should we do when we send the wrong PVA square spon

    Mistake seem be inevitable.Especially in the manufacture cargo sending.The follow stories is happen on one of our domestic customer. About 1years ago,a Xian customer tell me he need 12CM PVA square sponge ,we send the 17.5CM one for him.if w...

    2017-06-02 admin 198

  • 62S What can we do when the PVA square sponge get lost in th

    One the international transport,cargo get lost,broken and shortage happen occasionally. Especially in the express or LCL process.Most of this condition the express company will not be covered,but customer will complain.We need to deal with i...

    2017-06-01 admin 135

  • 61S How to treat the customer negative feedback?

    Some inline shopkeeper tell me they often meet some customer like to give negative feedback.One of them show me a feedback screenshot,the customer use more than 200word to describe how the PVA square sponge bad,he said that when he put it in...

    2017-05-31 admin 157

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